Shipping policy
All orders require processing before shipment, including verification, quality checks, and packaging.
Standard Processing Time
2–4 business days for in-stock items.
Made-to-Order or Restocked Items
7–10 business days for production and processing.
Orders are not processed on weekends or public holidays.
Shipping Time
Once dispatched, delivery typically takes 7–12 business days.
Delivery times are estimates and may vary due to:
-
Courier operations
-
Customs clearance
-
Seasonal demand
All shipments include tracking.
Tracking Information
Once shipped, you will receive a confirmation email with your tracking number.
Please allow 24–48 hours for tracking updates to appear.
Tracking updates are managed by the courier and are outside of our control.
Delivery Delays
We are not responsible for delays caused by:
-
Courier disruptions
-
Weather conditions
-
Customs inspections
-
High seasonal demand
-
Incorrect shipping details
Delivered but Not Received
If tracking confirms delivery, this serves as proof of fulfillment.
Please check:
-
With neighbours
-
Around your property
-
With household members
We are not responsible for lost or stolen packages after confirmed delivery.
Address Accuracy
Customers are responsible for entering accurate shipping details.
We are not responsible for:
-
Incorrect or incomplete addresses
-
Failed delivery attempts
-
Returned parcels due to customer error
Reshipping fees may apply.
Customs & International Orders
Customs duties or import taxes (if applicable) are the responsibility of the customer.
We are not responsible for customs-related delays.
Order Changes & Cancellations
Once processing has begun, orders cannot be modified or cancelled.
Please review all order details carefully before checkout.
Thank you for choosing Belve.