Refund policy

Refunds & Returns Policy

At Belve, your satisfaction is important to us. We are committed to providing quality products and maintaining transparency in all transactions.

Please review our Refunds & Returns Policy carefully before placing your order.

Return Eligibility

We accept returns and provide refunds in the following cases:

✔ Damaged or Defective Items – If your item arrives damaged or has a verified manufacturing defect.
✔ Incorrect Orders – If you receive an item different from what you ordered.
✔ UK & EU Customers – Customers located in the United Kingdom or European Union have the legal right to cancel their order within 14 days of receiving the item.

Please Note:

Outside of legally required cancellation rights, we do not accept returns due to:

  • Change of mind

  • Incorrect size selection

  • Personal preference

  • Minor colour variations caused by lighting or screen differences

All sales are considered final unless they fall under the eligible categories above.

Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within 14 days of delivery.

We may request clear photos of:

  • The item

  • The issue

  • The packaging

Once verified, we will offer either:

  • A replacement (if available), or

  • A refund to your original payment method

We reserve the right to decline claims that do not provide sufficient evidence.

Incorrect Orders

If you receive the wrong item, contact us within 14 days of delivery.

Once confirmed, we will:

  • Ship the correct item at no additional cost, or

  • Issue a full refund

14-Day Cancellation (UK & EU Only)

To qualify:

  • Items must be unused, unworn, and in original packaging

  • All tags must be attached

  • Items must be free from perfume, makeup, washing, stains, or signs of wear

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

Refunds are processed once the item is received and inspected or upon valid proof of return shipment.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Underwear or intimate apparel

  • Swimwear (if hygiene seal is removed)

  • Beauty or personal care products

  • Any item that directly contacts the skin

Refund Processing

Once approved, refunds are processed within 5–10 business days to the original payment method.

Original shipping costs are non-refundable unless the issue was caused by our error.

Chargebacks

We strongly encourage customers to contact us before initiating a payment dispute.

In the event of a chargeback, Belve reserves the right to provide order confirmation, tracking information, delivery confirmation, and communication records to the payment provider.

How to Request a Return

To initiate a return, contact:

📩 belveclothing@outlook.com

Include:

  • Order number

  • Product details

  • Reason for return

  • Photos (if applicable)

Thank you for shopping with Belve.